Privacy Policy

1. Information We Collect

Information You Provide

When you submit a review request, sign up, or contact us, we may collect:

• Name
• Work email address
• Company name
• Domain submitted for analysis
• Target query
• Billing information (for paid services)

We do not require personal sensitive data.

Automatically Collected Information

When you use our website, we may collect:

• IP address
• Browser type
• Device information
• Usage data
• Pages visited
• Referring URLs

This helps us improve performance and detect abuse.

Publicly Available Website Data

To generate feasibility audits, we analyze:

• Publicly accessible web pages
• Public citation references
• Public domain content

We do not access private systems or password-protected content.

2. How We Use Information

We use collected information to:

• Generate citation feasibility audits
• Deliver reviews via email
• Provide customer support
• Process payments
• Improve platform performance
• Prevent fraud or abuse
• Communicate service updates

We do not sell your personal data.

3. Legal Basis for Processing (Where Applicable)

Depending on your jurisdiction, we process data based on:

• Your consent
• Contractual necessity
• Legitimate business interests
• Legal compliance obligations

4. Email Communications

We may send:

• Report delivery notifications
• Service updates
• Account-related communication

We do not send unsolicited promotional emails without consent.

You may opt out of non-essential communications at any time.

5. Data Retention

We retain information only as long as necessary to:

• Deliver services
• Maintain account history
• Prevent fraud
• Meet legal obligations

You may request deletion of your data, subject to legal requirements.

6. Data Security

We implement reasonable administrative and technical safeguards to protect your data.

However, no internet transmission is completely secure. Use of the platform is at your own risk.

7. Third-Party Services

We may use third-party providers for:

• Payment processing
• Email delivery
• Hosting infrastructure
• Analytics

These providers process data on our behalf under contractual obligations.

We are not responsible for the privacy practices of independent third-party websites linked from our platform.

8. International Users

If you access LatticeOcean from outside the country where our servers operate, your data may be transferred and processed in other jurisdictions.

By using the service, you consent to such transfers.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to certain processing
• Withdraw consent

To exercise these rights, contact:

privacy@latticeocean.com

10. Children’s Privacy

LatticeOcean is intended for business users. We do not knowingly collect data from individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy periodically.

The updated version will be posted with a revised effective date.

Continued use of the service constitutes acceptance of the updated policy.

12. Contact

For privacy-related questions or requests:

privacy@latticeocean.com